Massage Therapy Terms & Conditions
Last updated: June 24, 2025
Overview
To support a respectful and smooth experience for all clients, the following terms apply
to all massage therapy appointments booked with me.
Bookings & Payments
Information you provide
- All massage appointments must be booked in advance via my online scheduling partner, Fresha, which securely handles payment processing.
- Payment is required at the time of booking to confirm your appointment.
- Other forms of payment such as cash or cheque are accepted only with prior agreement.
Cancellations, Lateness & No-Shows
We use collected information to:
- A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
- Cancellations made with less than 24 hours’ notice, or appointments that are missed without notice, cannot be refunded or credited.
- Late arrivals may result in a shorter session, and the full fee still applies
Refund Policy
- Refunds are issued at my discretion, depending on individual circumstances.
- Please note that processing fees charged by Fresha and your payment provider are non-refundable, and any refunds granted will be minus these fees.
Health & Consultation
- For your safety and to provide the most beneficial treatment, all new clients must complete a brief health consultation before their first session.
- Please inform me of any health concerns, injuries, or recent medical changes prior to your appointment.
Practitioner Rights
- I reserve the right to refuse or discontinue a session if a client presents with a condition that contraindicates massage or behaves in a way that is inappropriate or unsafe.